You may contact us for order-related queries, delivery updates, return or refund concerns, or for
assistance before placing an order.

We aim to respond within 24–48 business hours, excluding weekends and public holidays.

Yes. You may contact us via WhatsApp or email. Please ensure you share your Order ID along
with required supporting photographs or video, if applicable.

We primarily provide support via WhatsApp and email to ensure proper tracking and faster
resolution of queries.

Please include:
• Order ID
• Registered email address or phone number
• Supporting photographs or unboxing video (only if applicable)

No. Returns or exchanges are not accepted once an order is placed, except in cases of damaged,
defective, incorrect, or missing products.

Any issue must be reported within 24 hours of delivery along with supporting photographs.
Requests after this period will not be considered.

An unboxing video is mandatory only in case of missing products. The video must be clear,
continuous, and recorded before opening the package.

Approved refunds are processed to the original mode of payment used at checkout.

Refunds are processed within 7–10 business days after approval and inspection.

No. Products purchased during sales or promotions are non-refundable.

If the product does not meet return conditions, it will be shipped back to you and shipping
charges will be applicable.

Please share an unboxing video within 24 hours of delivery. Claims without video proof will not
be accepted.

Orders are usually processed and dispatched within 24–48 hours.

Delivery depends on location, typically 3–10 working days.

Shipping is free for prepaid orders. COD orders include a ₹100 fee.

The fee covers extra handling and third-party courier costs for cash collection.

Courier partners will try delivery up to three times. After that, the order is cancelled.

Yes, tracking information is shared once your order is dispatched.

Contact our support team with your Order ID for assistance.