Refund policy

We strive to deliver quality products and a smooth shopping experience. Due to the nature of
our operations, we follow a strict and transparent return and refund policy outlined below.

Returns & Exchanges

We do not accept returns or exchanges once an order is placed, except in the following cases:
• The product received is damaged
• The product received is incorrect
• The product has a manufacturing defect
• The product is missing from the package

Return Request Timeline

• Any issue must be reported within 24 hours of delivery.
• Requests raised after 24 hours will not be accepted under any circumstances.

• Mandatory Proof for Claims
• A clear unboxing video is mandatory only in cases of missing products.
• The video must be continuous, unedited, and recorded before opening the package.
• Claims for missing products without a valid unboxing video will be rejected.
• For damaged, defective, or incorrect products, clear supporting photographs shared
within 24 hours of delivery are required.

Return Conditions

• All items must be unused, unwashed, undamaged, and in original condition.
• Original tags and packaging must be intact.
• Items returned without tags or in used condition will be sent back to the customer at
their own cost.
• If the returned product fails quality inspection, it will be shipped back only after the
customer pays the applicable return shipping charges.

Refund Process

• Refunds are initiated only after approval and quality verification
• Approved refunds will be processed to the original payment method
• Refunds will be completed within 7–10 business days

Non-Refundable Items

• Products purchased during sales, promotions, or special offers are non-refundable.
• Requests raised outside the allowed timeframe are not eligible.

Reporting an Issue

Damaged, defective, incorrect, or missing products must be reported within 24 hours of
delivery along with supporting photographs and/or unboxing video.
Email: shamorefits@gmail.com
WhatsApp: 7030020597

Need Help?

For any queries related to returns or refunds, please contact us using the details above. Our
support team will assist you as per the policy.